Light at the end of the tunnel ...

for those who used to know where to find things




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Cost Factors

Roll-out Strategies  

‘Challenges’ for Experienced Users

What this Book Does

Training Services



Upgrading to a new version of software costs more than the expenditure on software and licenses alone.  There is always an increase in downtime (for which wages are still paid) and a decrease in output, while staff take longer to perform tasks as they ‘feel their way’ around the new software.


Since its inception, upgrades to Microsoft Office have had minimal impact on the wages:output ratio, since only minor changes were made to the organisation and appearance of the program windows.


With Office 2010 (and previously, parts of Office 2007) the changes have been radical – so much so, that many business and private users skipped Office 2007™ altogether.  But ribbons are here to stay, and making the transition is inevitable.


For businesses, a dramatic increase in wages:output ratio accompanies the roll-out of Office 2010, as the time taken by experienced users to complete routine tasks is increased - often doubled.


Microsoft Office is, almost universally, the corporate ‘software of choice’.  The ‘typing pool’ has long since been replaced by employees at all levels preparing their own documents.  The wages:output increase, accordingly, applies across the board, as does the non-quantifiable ‘exasperation factor’.


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Corporate strategies being adopted to aid the transition to, and assimilation of, the ribbon interface include:

Accessing and utilising online, interactive help facilities – requiring waiting time while programs/documents load, uninterrupted internet access and the need to switch back & forth between windows

Downloading an add-in to enable access to the familiar menu interface – enabling users to remain in the ‘menu comfort zone’, but not addressing the inevitability of transferring to the ribbon interface

Downloading old:new commands file(s) - these provide command-name correlations, but do not show the relevant icons – whereas, ribbons are largely graphics-based and often present icons without the relevant command name.  This facility also requires switching back and forth between windows

“How-to” books designed for ‘novice-upwards’.  These commonly contain large amounts of detail, explanatory text and multiple screenshots – all of which are superfluous to the needs of an experienced Microsoft Office user who needs only to know “where-to …”.  In general, such texts are also large, not easily-portable and do not highlight the ‘quirks’ often inherent in working on documents created in a previous version of Microsoft Office

Training – provides a useful overview, but not ongoing assistance in the transition stage

Subsidised copies of the software for staff to familiarise themselves with at home – this provides the time to ‘play’, but not ongoing assistance – nor, is it likely that significant, unpaid leisure time will be devoted to assimilating the new software


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The graphics-based ribbon format means that even familiar commands are not always immediately evident when not labelled

Many dialogue boxes and common features are now ‘hidden’ in the layers

When working on documents created in earlier versions of Microsoft Office, ribbon contents and available features often change unexpectedly

Confronting the ongoing question “where has ….. gone?”

Because of the different logic underpinning the organisation, grouping and presentation of the ribbon interface, familiar commands are frequently not where they are expected to be

Because of the absence of permanent toolbar(s) for commonly-used features, what were previously one-click operations often become 2-click (or more) undertakings


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Enables you to:


restore processes to one-click operations


make permanently available those commands you use frequently


customise Microsoft Officeprograms to your needs

Acknowledges that you are an experienced user, and addresses you accordingly

Demystifies why your ‘old’ documents don’t always behave as you expect

Provides a concise, portable, user-friendly ‘ready-reckoner’ which is not dependent on internet access and/or switching back and forth between multiple windows




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Leanne Lucas (the author of the book) is a qualified software trainer with over 25 years’ experience in designing, developing and conducting training courses for the corporate, TAFE, secondary and community markets.


Leanne provides training (beginners through to advanced) in Microsoft Office programs, and MYOB.


If you would like to discuss and/or explore training opportunities, please email Leanne:

(note the underscore between ‘expert’ and ‘ease’


We ask that you include the word ‘expertease’ in the subject line.  Emails without ‘expertease’ in the subject line may be considered to be SPAM, and automatically deleted


Cost Factors

What this Book Does


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Roll-out Strategies

Training Services

‘Challenges’ for Experienced Users